A

ADA COMPLIANCE

Roger Dean Chevrolet Stadium is a completely ADA accessible facility. Disabled guests may enter the facility through any of the main gates (A, B or C). Parking spaces are available along Main Street (in front of the ticket office), in front of both of the stadium grass parking lots (Parkside Drive and Stadium Drive), and also in the Abacoa parking garage across the street from Roger Dean Chevrolet Stadium (across Main Street). All restrooms are also ADA friendly.

If you require an accessible seat, notify the Roger Dean Chevrolet Stadium ticket office at (561) 630-1828 or upon purchase of tickets.

ADDRESS

The address for Roger Dean Chevrolet Stadium is 4751 Main Street, Jupiter, Florida 33458.

ALARMS

In the event of a fire or emergency alarm, please direct your attention to the video board for an important message and/or the direction from Roger Dean Chevrolet Stadium staff members. Follow the Emergency Evacuation instructions, remain calm and do not run. 

ALCOHOL MANAGEMENT

Roger Dean Chevrolet Stadium and Delaware North Companies encourage all fans who consume alcohol to do so in a safe and responsible manner. Alcohol is prohibited from being carried into RDCS.

  • Florida State Law requires that individuals must be 21 years of age or older to purchase alcoholic beverages.
  • All fans who appear to be 30 years of age or younger are required to show a valid ID indicating legal proof of age when purchasing alcohol.
  • Beer sales are limited to two (2) alcoholic beverages per person per transaction.
  • Beer services will conclude at the end of the 7th inning at concession stands as well as from vendors. No alcohol will be served or sold to an intoxicated fan.
  • Underage drinking will not be tolerated, and offenders are subject to arrest.
  • All alcohol must be consumed prior to exiting the stadium.
ANIMALS

No animals are allowed on Roger Dean Chevrolet Stadium grounds, with the exception of trained assist animals for our disabled guests and scheduled approved promotional events (Dog Days).

AUTOGRAPHS

In the best interest of physical and social distancing there will be NO AUTOGRAPH opportunities in 2021. Players cannot sign for guests at any point before, during and/or after games and workouts.

AUTOMATIC TELLER MACHINE (ATM)

There is an ATM (PNC Bank) located outside the stadium adjacent to the last ticket window at the Ticket Office. A second ATM (PNC Bank) is located along the first base side of the concourse near First Aid.

B

BABY CHANGING STATIONS

Baby changing stations are located in all the men, women, and family restrooms at Roger Dean Chevrolet Stadium.

BABY STROLLERS

Baby Strollers are permitted within the stadium; however, due to crowd capacities, strollers are not to be stored in the seating bowl. If needed, they can be kept by the Cleveland Clinic Information Booth during the games.

BAGS/BACKPACKS

RDCS now adheres to a NO BAG policy. The only exception being diaper and medicinal bags which will be subject to search. Clutches measuring no larger than 4.5” x 6.5” will be permitted.

BANNERS

Signs or banners are not allowed in the stadium, unless otherwise approved in advance by Roger Dean Chevrolet Stadium management.

BASEBALLS

Should an employee retrieve a foul ball, home run ball, or errantly thrown ball, the ball is to be given to the nearest fan.  Under no circumstances should an employee keep a baseball hit or thrown into the stands.

BATS

For everyone’s safety guests are not permitted to bring BATS into RDCS. NO BATS.

BATTING PRACTICE

There will be no early batting practice opportunities for guests in 2021.

BLEACHERS

The bleachers are located in the outfield on the third base side of the stadium, adjacent to the field.

BRICK PAVERS

Fans can get their own personalized brick that will be placed in the Circle of Palms at Gate A in front of RDCS. Partial proceeds from the brick(s) will go towards the Cardinals-Marlins Fund which benefits area youth programs.  Each 4" x 8" brick can be engraved with your unique message of up to 20 characters per line including spaces (3 line maximum). Space is limited, to order call (561) 775-1818.

C

CAMERA/VIDEO RECORDERS

Fans are permitted to bring cameras and video recorders into the stadium provided they are for personal use only. All cameras/ video recorders are subject to be searched upon entering the stadium. The taping of any game footage is strictly prohibited by professional baseball. Tripods and monopods for photographic equipment are not permitted in the stadium.

CAPACITY

Roger Dean Chevrolet Stadium features Reserve Box, Bleacher, Corona Beach House and Moss Construction level luxury suite seating. In 2021 RDCS is set to host guests at 21% of the stadium’s approximate 7,100 capacity.

CARRY-IN ITEMS

Alongside our new NO BAG POLICY, no outside food or drink(s) can be brought into the stadium. Other items not allowed to be brought in the stadium include drugs, drug paraphernalia, broom sticks, baseball bats, offensive signs, political signs, fish nets, large plastic bottles over 600 ml (no matter what the contents) and projectiles that can cause injuries or disruption of the game.

CASSIDY COOL ZONE

Located along the right-field line, overlooks the playing field and is a great area to enjoy a pregame or in-game meal while watching baseball. For more information and to reserve the Cassidy Cool Zone, please contact the Roger Dean Chevrolet Stadium Group Ticket Department at (561) 775-1818.

CELLULAR TELEPHONES

Cellular telephones are permitted within Roger Dean Chevrolet Stadium, provided that their use does not interfere with other guests and their enjoyment of the game/event.

CHARITY

The official charity of Roger Dean Chevrolet Stadium is the Cardinals/Marlins Fund. The Cardinals/Marlins Fund seeks to provide financial assistance to local nonprofit organizations that encourage the participation of young people in sports and other physical fitness activities.

CHILDREN'S ENTRY INTO PARK

Any child (under age 2) entering the park without a ticket must share a seat with the accompanying adult. All other children must have a purchased ticket.

CLUBHOUSE FACILITIES

There are two clubhouse/office complexes at Roger Dean Chevrolet Stadium.  The Cardinals clubhouse is in right field, the Marlins in left field.  Each clubhouse has training and locker facilities for all major and minor league personnel.  There are offices located on the upper level for each team’s front office personnel.  There is approximately 45,000 square feet of total space in each clubhouse/office complex.

COMMENTS/SUGGESTIONS

Roger Dean Chevrolet Stadium encourages guests to share their comments and/or suggestions. It is our goal to make Roger Dean Chevrolet Stadium a safe and enjoyable place for all of our guests. Please speak with any Roger Dean Chevrolet Stadium front office member or visit the Cleveland Clinic Guest Services Booth. Guests may also mail written comments/suggestions to: Roger Dean Chevrolet Stadium, ATTN: Event Services, 4751 Main Street, Jupiter, FL 33458.

CONCESSIONS/CATERING

Delaware North Companies is the food service provider for Roger Dean Chevrolet Stadium and all events hosted on the complex.

For any food service inquiries, contact Tom Fewer at (561)630-3805.

CONCESSION STANDS

There are two concession stands on the third base side of the stadium. There are two concession stands and one bar behind home plate. Lastly, there are two concession stands on the first base side. They are all located on the main concourse. Food and beverage is also available on the party deck from time to time. Portable stands are scattered throughout the facility. Specific items are also vended in the seating area.

CORONA BEACH HOUSE

Located behind the Cardinals bullpen in right field, enjoy drink railings and four-top tables with an all-you-can-eat grab-and-go menu including hamburgers, Dean Dogs, Italian sausage, bratwurst, peanuts, popcorn, dessert, Pepsi soft drinks and bottled water. Vegetarian options are also available. Available as a season ticket package or for groups of 15 or more. Please call (561) 775-1818 for more information.

CORPORATE PARTNERSHIPS

Roger Dean Chevrolet Stadium takes all of their corporate partnerships very seriously. We believe in a proactive approach to partnerships through active engagement.

For more information about Corporate Partnerships, contact Jamie Toole at (561) 630-1848 or via email at Jamie@RogerDeanChevroletStadium.com.

CREDENTIALS

Roger Dean Chevrolet Stadium and its teams issue various credentials to the news media and other organizations.  Many of these credentials are honored for the entire baseball season while others are issued daily. All media credentials are issued by the home team’s Public Relations department.  Be sure to carefully check credentials before allowing people into restricted areas. Send any questions to the Stadium Office.

CUSTOMER SERVICE

Roger Dean Chevrolet Stadium’s mission is to provide our guests with a safe and enjoyable experience while they are here at the facility. Please direct all customer service comments/suggestions to Andrew Seymour (561) 630.1855 or Andrew@RogerDeanChevroletStadium.com.

 

D

DESCRIPTION

Roger Dean Chevrolet Stadium is a multi-million dollar Spring Training Complex/Facility specially designed to house two Major League Baseball organizations. The state-of-the-art facility is the only facility in the country to host two Minor League Baseball organizations (Jupiter Hammerheads/Palm Beach Cardinals), in addition to the two Major League Baseball teams.

DESIGNATED DRIVER

The management of Roger Dean Chevrolet Stadium asks if patrons are drinking at the stadium that they not drive. Fans should bring a designated driver or find other means of transportation to make their way home. If a cab is needed for an inebriated fan, contact the main office so arrangements can be made.

DIMENSIONS

The dimensions for Roger Dean Chevrolet Stadium are as follows - left field (330 feet), left-center field (355 feet), center field (400 feet), right-center field (350 feet) and right field (325 feet).

DIRECTIONS

From Interstate 95:

  • Exit Donald Ross Road, Exit 83, and travel one mile to Central Boulevard. At the light make a left and follow Central to the circle.  From the circle, take Main Street to RDCS.

From Florida’s Turnpike:

  • Exit in Jupiter at Indiantown Road, Exit 116, and enter Interstate 95 going south. Follow directions “From Interstate 95.”

From US 1, Alternate A1A and Military Trail:

  • Take Donald Ross Road east to Central Boulevard. Make a right onto Central and follow to the circle.  At the circle, take Main Street to Roger Dean Chevrolet Stadium.
DRINKING FOUNTAINS

There are no longer any public drinking fountains at Roger Dean Chevrolet Stadium.

DONATIONS

Roger Dean Chevrolet Stadium is happy to help non-profit groups and their fundraising efforts through donations whenever possible. Due to the high volume of request received each week, we ask that you follow our guidelines, listed in further detail on our Donations page under the Community tab, and provide us with, at minimum, 8 weeks advanced notice.

DISABILITY ASSISTANCE

Assistance is provided upon request from the greeters located at each gate or by visiting the Cleveland Clinic Information Booth.

A drop-off area is located directly in front of the stadium outside of Gate B.

Parking is available directly in front and along the side of the stadium (Main Street), as well as in the Abacoa parking garage (west of the stadium) and the front of both grass parking lots (Parkside Drive and Stadium Drive).

Wheel accessible seating is located in the following sections: 101, 102, 110-116, 123 and 124. Please notify the Roger Dean Chevroelt Stadium Ticket Office at (561) 630- 1828 or upon purchase of tickets.

E

EMERGENCY CALL REGISTRATION

Physicians and other fans that may be expecting emergency phone calls should leave their name at the Cleveland Clinic Information Booth. They will then be contacted by one of the Roger Dean Chevrolet Stadium staff members.

EMERGENCY EVACUATION PROCEDURES

In the event of an emergency developing within the stadium, you, as a stadium team member will be called upon to assist in the safe evacuation of guests from the premises.  Panic is one of the major causes of injury.  As a Roger Dean Chevrolet Stadium team member, please make every effort to remain calm and helpful.

In the event of an emergency evacuation:

  • Public address and scoreboard announcements will advise the public in the stadium how to be evacuated. Guests on the upper and lower levels will be asked to walk down the stairs and ramps at a normal pace, in an orderly fashion and leave the stadium through the closest gate. They should then proceed to the nearest safe area. Gate supervisors should open all gates.
  • Ushers should stay at their sections until all guests have exited.
  • Ticket takers, ushers and security should make sure that no exits are obstructed and stay in their assigned areas to instruct guests to move out to the adjacent sidewalk and not block the exits.
  • The elevator is NOT to operate during an evacuation. The stairs are located at each end of the upper press level.
  • Ask your supervisor for specific instructions if you are unsure what to do.
ENTRY | EXIT

There are NO PASS-OUTS at Roger Dean Chevrolet Stadium. No re-entry.

ESCORTS | GUEST ASSISTANCE

Assistance can often be provided to fans that require attention. Wheelchairs will pick up guests at stadium entrances and escort them to and from their seats. Assistance will be given as wheelchairs become available. No wheelchairs are allowed outside Roger Dean Chevrolet Stadium.

EVENTS

Roger Dean Chevrolet Stadium is more than just a stadium. It can be rented out for the day to host a company picnic, meeting, fundraiser, graduation ceremony, wedding or private function. The stadium regularly hosts over 50 outside events each year. The facility also hosts two of the largest high school baseball tournaments in the country each year - the USA Baseball Junior Olympic Tournament and the Perfect Game/World Wood Bat Association Championship. For more information on events, please contact Andrew Seymour at 561-630-1855.

F

FAN INTERFERENCE

Any fan that touches, attempts to touch, or generally interferes with a ball in play or a player during a game will be subject to immediate ejection (per MLB rules).

FAN MAIL

Please address all letters to the players as follows:

Player's Name

Team They Play For

Roger Dean Chevrolet Stadium

4751 Main Street

Jupiter, FL 33458

FIRST AID

The Jupiter Medical Center First Aid room is located on the first base side in the main concourse next to the advanced ticket windows. The Jupiter Medical Center First Aid staff is regularly stationed in the stands throughout the games/events. In the event that medical assistance is needed, in an emergency, call 911.  All of the Jupiter Medical Center First Aid Staff members are certified EMTs and experienced to handle most medical situations.

FIREARMS | WEAPONS

Firearms or weapons of any kind are not permitted within Roger Dean Chevrolet Stadium. If you have reason to believe that a guest has a weapon, notify your supervisor or the Jupiter Police as quickly as possible, as not to alarm any of the other guests.  DO NOT approach the guest and try to obtain the weapon yourself.  Employees should consult the Employee Handbook for the policy on Workplace Security and Workplace Violence for more details.

FIGHTING | ALTERCATIONS

Follow these steps when you see an altercation beginning:

  • Contact your supervisor and or the Jupiter Police as soon as possible.
  • Watch the actions and behavior of the surrounding crowd to provide a safe area for the police.
  • The supervisors and the police will determine what to do with the subjects.
  • If necessary, secure a route for the police if they have taken anyone into custody.
  • Provide your observations to the police officer or supervisor so they may complete the incident report.
  • Under no circumstances is any member of the guest services team to make any statements regarding admission of liability or fault to anyone unless approved by the management.
  • Do not engage in any fights.
FOULED BALLS/BATS

The holder of each ticket assumes all risks and danger from the action of the players, coaches, and officials on the field before, during and after the actual occurrence of the event. Such risks and dangers include, but are not limited to, being injured by objects such as balls, bats, bases, helmets, and promotional items that are thrown, batted, kicked, shot, tossed, etc. from the field of play, bullpens, dugouts, and other areas on the stadium grounds. The ticket holder voluntarily agrees Roger Dean Chevrolet Stadium, Jupiter Stadium, LTD., JS Stadium, Inc., the Town of Jupiter, the Abacoa Development Company, Aries Land Acquisition, L.L.C., Palm Beach County, Florida State League of Professional Baseball Clubs, Inc., Palm Beach Cardinals, L.L.C. and the respective employees, officers and agents of all the above, St. Louis Cardinals, L.P., and its wholly owned subsidiaries Palm Beach Cardinals, Miami Marlins, L.P., and its wholly owned subsidiaries and Jupiter Hammerheads, and the respective employees, officers and agents of all the above, are expressly released by the ticket holder from any claims arising from such causes.

FRONT OFFICE STAFF

Anyone wishing to learn more about the front office staff should visit the Contact our Team page.

G

GAME TIME

Spring Training guests are allowed into Roger Dean Chevrolet Stadium one and a half hours before game start time. During our minor league season gates open one hour before game start time.

GUANABANA'S CHICKEE HUT

Located between the bleachers and section 100.

GROUPS

Anyone wishing to reserve tickets for groups of fifteen people or more should contact the Group Ticket Department at (561) 775-1818 or visit the Individual | Group Ticket Page.

GROUD RULES FOR GUESTS

Roger Dean Chevrolet Stadium is committed to creating a safe, comfortable, and enjoyable ballpark experience. Our team members have been trained to proactively ensure we deliver on a memorable experience that keeps “Family Entertainment” at the top of our priorities.

  • Fans will enjoy the baseball experience free from disruptive behavior, foul/abusive language, or obscene gestures.
  • Fans will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated, or underage fan will be handled in a prompt and safe manner.
  • Fans will sit in their ticketed seat and show their digital or hard ticket when requested.
  • The progress of the game will not be disrupted by fans actions or unauthorized persons on the playing field.
  • Obscene or indecent clothing will not detract from the fan experience.
  • Guests will comply with requests from stadium staff regarding stadium operations and emergency response procedures.

Roger Dean Chevrolet Stadium appreciates that all fans observe our Ground Rules for fans while attending games at Roger Dean Chevrolet Stadium. Working together with our guests to provide a positive experience is our goal. Please contact the nearest usher if for any reason another guest is interfering with your enjoyment of the game. Fans who choose not to adhere to these Ground Rules may be in violation of stadium/city ordinances and are subject to intervention, which may lead to ejection and/or arrest.

I

INCIDENT REPORT

In the case of any incident, a Roger Dean Chevrolet Stadium team member will fill out the appropriate incident report along with the guest(s) involved. The guest(s) involved can obtain a copy of the incident report, if so desired.

INFORMATION BOOTH

The Cleveland Clinic Information Booth is located on the concourse behind home plate across and to the left of Gate B (directly across from the main office door).

INTERNET

Roger Dean Chevrolet Stadium can be found on the Internet at www.rogerdeanchevroletstadium.com.

The Jupiter Hammerheads and Palm Beach Cardinals have separate websites respectively.

INSPECTION POLICY

In conjunction with Major League Baseball, the Miami Marlins and St. Louis Cardinals, reserve the right to inspect all items entering Roger Dean Chevrolet Stadium. While we are a NO BAGS facility, guests may carry items including diaper bags, medical bags and clutches measuring no more than 4.5” x 6.5”. Those items will be subject to a bag search. Note: Clutches exceeding 4.5” x 6.5” will not be permitted in the stadium. Alcohol, bottles, cans, thermoses, and/or hard plastic cups/mugs are not permitted. Clear plastic water bottles no larger than 2 liters are allowed. All items will be inspected. Those patrons who refuse a search will be denied entrance into the stadium. Exceptions may be made for medical considerations.

K

KIDS’ AREA

The Kids’ Area is located along the third base side of the concourse and includes a speed pitch, batter-up inflatable and large inflatable slide. Each area is one ticket per turn, and tickets can be purchased at the Cleveland Information Booth.

*Please note, due to space requirements the kids' area is only available during our Florida State League season. 

L

LASER LIGHTS | POINTERS

Laser lights are not only distracting; they may also interfere with the game, as well as be harmful to the eyes if used improperly. Therefore, laser lights/pointers are not permitted in Roger Dean Chevrolet Stadium. Any such devices will be confiscated, and the person may face ejection from the game.

LOCATION

Roger Dean Chevrolet Stadium is located on approximately 110 acres within the Abacoa community. Abacoa is located on Donald Ross Road, approximately a quarter-mile east of Interstate 95. Roger Dean Chevrolet Stadium’s address is 4751 Main Street, Jupiter, FL 33458.

LOST AND FOUND

The lost and found is located at the Cleveland Clinic Guest Services Booth located on the main concourse.

LOST GUESTS OR COMPANIONS

People searching for lost guests or companions while at the stadium should be directed to the Cleveland Clinic Guest Services Booth.

M

MANAGEMENT

Roger Dean Chevrolet Stadium is managed by Jupiter Stadium, Ltd., a partnership between the Miami Marlins and the St. Louis Cardinals.

For a full directory of staff, please visit our Contact Us page.

MARRIAGE PROPOSAL

Fans may call (561) 775-1818 for arrangements.

MASCOTS

The Miami Marlins:               Billy the Marlin

The St. Louis Cardinals:        Fredbird

The Jupiter Hammerheads:    Hamilton R. Head

The Palm Beach Cardinals:    Robbie the Redbird

MEDIA

All employees are strictly forbidden from making or issuing statements of any kind, on any subject to the media.  Violation of the policy may result in disciplinary action up to and including termination. Media questions should be directed to a member of the Roger Dean Chevrolet Stadium Front Office staff.

MERCHANDISE STORE

The team store is located on the concourse behind home plate. During Spring Training, we will also have a souvenir tent on the concourse. During Spring Training, the team store opens each morning at 9 a.m. and remains open until a half-hour after the game. During the Minor League season, the team store opens on game days one hour before scheduled game time and remains open until the conclusion of the game.

METHOD OF PAYMENT

Roger Dean Chevrolet Stadium is now essentially a cashless venue. Debt cards, American Express, Master Card, Discover, Visa, and Visa gift cards are all accepted forms of payments. If a guest inside the venue only has cash, please send them to the advance ticket window located on the concourse beside the First Aid Room where the guest can purchase a Visa gift card for use while on-site. (aka: Reverse ATM).

MISSION STATEMENT

Our mission at Roger Dean Chevrolet Stadium is to provide our guests with the very best sporting and entertainment experience possible. In doing so, we must maintain the highest standard of customer service, focusing on professional attitude, appearance and prompt service with the objective that our guests will receive lasting memories and a desire to return.

MOSS CONSTRUCTION LUXURY SUITES

Roger Dean Chevrolet Stadium has six luxury suites. Some are available for game day rental. Anyone interested in reserving a luxury suite should call (561) 775-1818 for more information.

O

OFFICE HOURS

The administrative office for Roger Dean Chevrolet Stadium is open regularly Monday through Friday from 9:00 AM - 5:00 PM. Because the office area is limited in size please confer with your superior, or set an appointment to speak with an office member, instead of entering the office space.

ON-FIELD ACCESS

Per league rules, only authorized personnel will be permitted on the field before, during or after the game. Any unauthorized person on field will be removed from the stadium and may be prosecuted.

OPEN DATE

Roger Dean Chevrolet Stadium opened on February 28, 1998. The first game played was between the St. Louis Cardinals and the Montreal Expos, with the Cardinals defeating the Expos 5-0 in front of 6,889 fans.

OUTSIDE FOOD/BEVERAGE

There will be NO outside food and beverages allowed inside of Roger Dean Chevrolet Stadium. No outside bottles, cans, coolers, etc. may be brought inside of the facility. Exceptions will be made for those with specific medical or dietary needs or items needed for infants and small children. Delaware North Companies, the food service provider for Roger Dean Chevrolet Stadium, will make every effort to accommodate our guests’ food and beverage preferences

OWNERSHIP

Roger Dean Chevrolet Stadium is owned by Jupiter Stadium Limited, a partnership between the Miami Marlins and the St. Louis Cardinals.

P

PAGING

Requests for paging are only honored when a situation has been confirmed to be of an extreme medical emergency. The stadium staff will deliver a message to the guest at their seat location, if known. If necessary, a public address announcement requesting the fan to report to the Cleveland Clinic Guest Services Booth will be made.

PALM BEACH CARDINALS

The Palm Beach Cardinals are the Class-A Advanced affiliate of the St. Louis Cardinals. The Cardinals play April-September at Roger Dean Chevrolet Stadium each season.

For more details on the Palm Beach Cardinals, please visit PalmBeachCardinals.com or follow them on social:

Facebook, Twitter & Instagram.

PARKING

Paid guest parking is located in the Abacoa Parking Garage. Handicapped parking is available directly in front and along the side of the stadium, as well as in the Abacoa parking garage.  A handicapped drop-off area is located directly in front of Gate B. For more information about Roger Dean Chevrolet Stadium parking, please refer to our website at, www.RogerDeanStadium.com

PEDDLERS/VENDING/FREE SPEECH ACTIVITY

Unauthorized peddling or vending is not allowed on Roger Dean Chevrolet Stadium property.

PETS

Pets are not allowed inside Roger Dean Chevrolet Stadium with the exception of Dogs Days during the Florida State League season, which occur the last Saturday of every month. However, all service animals are welcome at any time.

PHONE NUMBER

The main phone number for Roger Dean Chevrolet Stadium is (561) 775-1818.

POLICE

The Jupiter Police Department has police officers posted throughout the stadium in case of an emergency during Spring Training and larger events.

PRACTICE FIELDS

Roger Dean Chevrolet Stadium has 12 practice fields on the complex. There are six practice fields for each the Miami Marlins and the St. Louis Cardinals. Miami Marlins’ practice fields are numbered 2 through 7, and the St. Louis Cardinals’ practice fields are numbered 1 through 6.

PRESS AREAS

There are designated press areas for the Cardinals, Marlins, and visiting media members. Media credentials must be obtained in advance of the media member’s presence on-site.

PRESS BOX

The press box is located on the second level behind home plate and accessible via the elevator that is located in the suite lobby behind home plate on the concourse level. Proper credentials are required.

PROGRAMS

Programs are available throughout the concourse, in the Team Store, and online. The price for a collector Spring Training souvenir programs is $6.

PUBLIC ADDRESS ANNOUNCEMENT

For any guests’ Public Address Announcements, please visit the Cleveland Clinic Guest Services Booth. Announcements will require a donation to the Cardinals-Marlins Fund, due at the time of the request.

PUBLIC TRANSPORTATION

There is a public transit bus stop just to the south of Roger Dean Chevrolet Stadium, on University Blvd.

R

RADIOS | SMARTPHONES | TABLETS | STREAMING DEVICES

Fans can utilize personal audio and video devices so long as they do not interfere with other fan’s enjoyment of the game. If there is a complaint, politely ask the fan to adjust accordingly.

RAINOUTS

Spring Training tickets purchased from Roger Dean Chevrolet Stadium, online through Tickets.com or by phone may be exchanged for any remaining games for the home team of your original purchase (based on availability). Exchanges can be made through the Roger Dean Chevrolet Stadium ticket office by phone, (800) 352-0212. In the event an alternate game cannot be found, a refund can be issued upon request. All refund requests must be received by May 31, 2021. A refund can be requested by the following methods: Phone: (800) 352-0212; e-mail: customerservice@tickets.com; in person: Stadium ticket office. Tickets purchased from any other vendor (i.e. StubHub) must be handled by the vendor from whom you purchased. In the case of a postponement or cancellation due to rain of a Minor League game, guests may bring their ticket stubs to the ticket window and exchange them for any other game that season. No refunds will be issued.

For Group Ticket refunds, Roger Dean Chevrolet Stadium will work directly with the respective group leaders and handle refunds accordingly. Group tickets will not be allowed to be exchanged at the Roger Dean Chevrolet Stadium Box Office. Please contact your group leader for more information.

RECYCLING

Roger Dean Chevrolet Stadium has gone GREEN! Our goal is to create a safe, fun, family friendly environment and entertainment experience for our fans while minimizing the impact on the natural environment.

What Can Be Recycled?

Ø  Water Bottles

  • Soda Bottles
  • Plastic Beers Bottles/Cans
  • Aluminum Bottles
  • Ice Cream Cups
  • Beverage Cups

These are the most common recyclable items. There be may other items throughout the stadium that can be recycled.

RE-ENTRY

Due to new security protocols handed down from Major League Baseball, re-entry into Roger Dean Chevrolet Stadium is not permitted. However, re-entry may be granted in extreme emergencies or special circumstances. Re-entry is at the discretion of Roger Dean Chevrolet Stadium staff.

RESTROOMS

There are three women’s and three men's restrooms located throughout the concourse, one on each of the first and third base sides and one behind home plate. Several baby changing tables can be found in each restroom. All restrooms are handicapped accessible. To avoid overcrowding and in respect of social distancing, each restroom will have ONE point of streamlined entry and one point of exit. Signage and floor graphics will also assist in the smooth flow of guests.

RESTRICTED AREAS

The following areas are off limits to game staff unless assigned there or directed to go there by your supervisor: Stadium Office, Ticket Office, Press Box, home and visitor clubhouses, storage rooms, and playing field.

ROGER DEAN

Roger Dean Chevrolet Stadium is named in partnership with Roger Dean Chevrolet, a family-owned Chevrolet dealer since 1965.

REFUND

COVID-19:

The 2021 Spring Training ticket refund policy regarding COVID-19 related incidents will be handled on a case-by-case basis. Ticket purchasers will have the option to exchange their tickets for a future game of equal value (either another Spring Training game or a 2022 Spring Training credit) or receive a full refund.

  • Refunds will not be given for games that have already been played.
  • Ticket Purchaser has until gates open on gameday to submit refund/exchange claim.
  • Game start: 12:05 PM – gates open: 10:30 AM
  • Game start: 1:05 PM – gates open: 11:30 AM
  • Game start: 6:05 PM – gates open 4:30 PM
  • If ticket purchaser requests full refund, please allow 15 business days to process transaction.

Situations that allow for ticket refund/replacement are as follows:

  • Ticket purchaser receives a positive COVID-19 test result prior to game.
  • Ticket purchaser experiences COVID-19 symptoms day of game.
  • Ticket purchaser is made aware of a COVID-19 close contact prior to game.
  • Stadium capacity reduced to meet new social distancing & CDC guidelines.
  • Major League Baseball or government agencies decide to prohibit fans from attending games.

A refund can be requested by the following methods:

Tickets purchased from any other vendor (i.e. StubHub) must be handled by the vendor from whom you purchased.

S

SCHEDULES

Spring Training and Florida State League schedules are available at the Cleveland Clinic Guest Services Booth.

SCOREBOARD | VIDEOBOARD

Roger Dean Chevrolet Stadium has two scoreboards.  The full color video board is located in left center and was purchased prior to the 2005 season.  The line score and message center is located in right center field. Groups who purchase tickets through Group Sales will automatically be recognized on the video board. All other inquiries should be directed to call (561) 775-1818 or visit our website www.rogerdeanchevroletstadium.com. Request must be made 24 hours prior to game time.

SEATING LEVELS

The seating numbers start at the end of the first base line at 102 for the lower level seats and 201 for the upper level seats.  They move towards the third base area rising in numerical value as you go. (Please see the stadium diagram).

SMOKING POLICY

There is no smoking (includes cigars, e-cigarettes, vapors, etc.) in the seating area, luxury suite area and the party tent area at Roger Dean Chevrolet Stadium. Smoking is only permitted on the concourse on the lower level.

SEE SOMETHING, SAY SOMETHING

At Roger Dean Chevrolet Stadium, your safety is our highest priority but we need your help. If you see something, say something. Call or text 561-222-0938 to notify our staff of your concerns. Together we can help keep Roger Dean Chevrolet Stadium safe and enjoyable for all fans.

SOLICITATION

Non-employees may not make solicitations or distribute literature at any time, on Stadium property inside or outside of the Stadium building.  Employees should consult the Employee Handbook.

SPECTATORS ON THE PLAYING FIELD

Spectators are not permitted on the field. Spectators also are not permitted to throw anything onto the field. Fans that violate this ordinance will be arrested and prosecuted.

STADIUM CLEANLINESS

Our goal is to keep Roger Dean Chevrolet Stadium and its facilities as clean as possible. Cleanliness is everyone’s responsibility.  No employee is exempt.  While going to and from your assigned area, please pick up trash articles and deposit them in the nearest trash receptacle.  If the area is in need of further attention, contact your supervisor.  It takes very little effort to get into this habit.  Take ownership of your area and make all efforts to ensure its cleanliness.

STADIUM INFORMATION

Roger Dean Chevrolet Stadium, Spring Training home of the Miami Marlins and St. Louis Cardinals, summer home of the Jupiter Hammerheads and the Palm Beach Cardinals, opened on February 27, 1998.  The facility was designed by HOK Sports Facility Group of Kansas City, Missouri.  It is owned by Palm Beach County and operated by Jupiter Stadium, Ltd., a limited partnership between the Miami Marlins and the St. Louis Cardinals. The Cardinals and Marlins are leasing the facility from the county through the year 2027.  The entire complex covers 110 acres.  It is the only two-team Spring Training facility in Florida, and the only two-team Minor League Baseball complex in America.

STANDING ROOM ONLY

In an effort to ensure social distancing and eliminate congested cross over walkways, there will be No Standing Room Only (SRO) tickets in 2021.

T

TEAM STORE

(See Merchandise)

TICKET INFORMATION

BUYING TICKETS: Changes for the 2021 season to ensure a safe and comfortable environment for all guests, include:

  • Digital Tickets – All tickets will be purchased online and issued via mobile ticket delivery using the MLB Ballpark App.
  • Cashless Venue – All ticket (and other) purchases will be credit or debit transactions only.
  • Socially Distanced Seating Manifest– Seating Pods will be distanced a minimum of 6 feet apart throughout the entire stadium. Pods will be sold in single-party sizes of 2, 4 and 6 seats.
  • In person: Very few (if any) in-person tickets will be available for purchase. Usually made available several hours before game start, tickets will be made available for purchase at the Roger Dean Chevrolet Stadium Ticket Office.
  • By Internet:   Tickets may be purchased on-line at www.Tickets.com

COMPLIMENTARY TICKETS: These tickets are not subject to the normal exchange policy for postponed games.  Fans with questions should contact the Ticket Office for more information.

DUPLICATE TICKET POLICY: If there is a mix up in seating or a case of duplicate tickets, ask all parties involved for their tickets.  Check the following information: game date, section number, row number and seat number.  Make sure everyone is in the correct location.  If there are two identical tickets, refer all involved to the Ticket Office and inform your supervisor.

GROUP/SEASON TICKETS: Group and season tickets can be purchased for the St. Louis Cardinals and Miami Marlins for Spring Training and the Jupiter Hammerheads and Palm Beach Cardinals for the summer.  Please call at (561) 775-1818 for more information.

TICKET OFFICE HOURS

HOURS

Ticket Office hours will be:

  • Off-Season:
    • 9:00am – 5:00pm (Monday – Friday)
  • Spring Training:
    • 9:00am – end of game (1:05pm game)
    • 10:00am – end of game (night games)
  • Minor League season:
    • 9:00am – 5:00pm (Monday – Friday, 10:30am & 12:00pm games)
    • 10:00am – end of 6th inning (Monday – Friday, 6:30pm games)
    • 1:00pm – end of 6th inning (Saturday games)
    •  11:00am – end of 6th inning (Sunday games)
TOURS

To mitigate the risk and spread of any infectious disease, there will be no tours of Roger Dean Chevrolet Stadium in 2021.

TOURNAMENTS

Roger Dean Chevrolet Stadium hosts numerous high school, amateur, and men’s league baseball tournaments throughout each year. All tournaments have the opportunity to play on the same field the MLB players do during Spring Training (based upon availability and time of year). For more information about hosting your tournament at Roger Dean Chevrolet Stadium, please request information by phone at (561) 630-1855 or by email at Andrew@RogerDeanChevroletStadium.com.

TOWING SERVICE

If towing assistance is needed, contact the main office at (561) 775-1818.

TRESPASSING

Any fan venturing onto the playing field before, during or after a game will be subject to criminal prosecution and/or fines.

TROLLEY SERVICE

There will be no trolley service at Roger Dean Chevrolet Stadium in 2021.

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UMBRELLAS

Umbrellas may be brought into the stadium. However, due to safety reasons, they may not be opened in the seating area.

UNAUTHORIZED TRANSMISSION OF GAME

No person admitted to the stadium shall transmit or aid in the transmission of any description, account, picture or reproduction of any baseball game or exhibition game conducted in the park unless expressly authorized by the Miami Marlins, St. Louis Cardinals, Jupiter Hammerheads or Palm Beach Cardinals.

USHERS

Ushers are stationed throughout the seating area for the guests’ convenience. They are there to help all guests with any questions or concerns before, during and after the games/events.

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VENDING

Unauthorized vending is not allowed on Roger Dean Chevrolet Stadium property.

VETERANS/ MILITARY

All current and former Military members receive FREE tickets, with the presentation of a valid Military ID, to games during the Florida State League season.

VIDEO BOARD

The Roger Dean Chevrolet Stadium Video Board is located in Left-Center Field. For any guests’ special group and/or birthday announcements, please contact the Roger Dean Chevrolet Stadium Main Office via phone (561.775.1818) or email Sarah at least 48 hours in advance. All guests’ messages/announcements will require a donation to the Cardinals/Marlins Fund, due at the time of the request.

W

WEAPONS

Weapons of any kind are not permitted in Roger Dean Chevrolet Stadium.

WI-FI

Roger Dean Chevrolet Stadium WiFi is only available to media, press, or team related individuals. No complimentary WiFi is available.

WILL CALL

All paid and complimentary tickets can be received at Will Call located outside the ticket office. Please reference the signs above each window for more information. A valid ID that matches the Will Call name is required to receive tickets.

WHEELCHAIR ASSISTANCE

Fans are encouraged to bring their own wheelchairs, but when available, the stadium will provide wheelchairs for disabled fans on request. If you are in need of assistance, contact the ushers located at the gates or go to the Cleveland Clinic Guest Services Booth.

WORKOUTS

In 2021 the Miami Marlins and St. Louis Cardinals pre-season main field and back field workouts will NOT be open to the public.

WATER BOTTLES

Fans are only allowed one small (16 oz.) sealed bottle of water per person. All other food and drink are not permitted in the stadium.